Frequently Asked Questions

Get the information you need to learn more about us and what we offer, or to help you resolve any issue, right here.

General

Is Spin Casino Licensed?

Yes, we are registered and regulated, while the Kahnawake Gaming Commission licences Spin Casino. We are committed to delivering a safe and fair playing environment, and our licence proves that we are doing just that. Our Random Number Generation software is also independently audited and endorsed by eCOGRA, so you can be doubly sure that you can trust our results.

How Much Experience Does Spin Casino Have?

We were launched in 2017, so we are still a relatively new online casino. However, with the power of our software providers, we know exactly how to deliver high-quality gaming experiences.

How Do I Sign Up and Start Playing?

If you want to enjoy everything that we have to offer at Spin Casino, it couldn’t be simpler. Choose the “Register” button at the top of the screen, and then fill in your information to create your player account. You’ll be able to make deposits and place bet immediately.

What Do I Do if I Forget My Login Details?

Click on the “Login” button and when the message box opens, tap on “forgot login?”. You’ll be aske to enter the email address that you used when you registered with our casino. If this matches up with the information on our records, we’ll send further information to that address. You’ll get instructions on how to access your account, and change your username and password.

Customer Support

How and When Can I Contact Customer Support Agents?

These dedicated and friendly experts are available and will help you get back to gaming and enjoying yourself as quickly as possible. They are available to deal with any query you have, via email and live chat. Contact us whenever you require assistance.

Gaming

What Software Powers Spin Casino?

Microgaming and Evolution Gaming power our site’s flawlessly functional lobby and impressive games. All of these developers have won multiple awards, and once you start playing at out casino you will see why.

What Games are Available?

We’ve put our games into several easily understandable categories, helping you to find what you are looking for as quickly as possible. Our 450+ titles are found in the following sections: Baccarat, Roulette, Video Poker, 3-Reel Slots, 5-Reel Slots, Jackpots, Other Games, Vegas, Recently Played and New.

You will be able to find exactly what you’re looking for, or check out the games that are currently popular with your fellow players from around Europe. If you know the title of the release you are interested in, you can also use the search bar at the top of the screen to locate it.

Can I Play On My Mobile?

We’re very proud of the fact that our casino works perfectly on all mobile and desktop devices. Ether you want to play on iPhone, iPad, Android smartphone or tablet, Windows Phone, PC or Mac, you’ll be able to do so with us. Access the same account across all platforms, for a seamless experience that can keep up with your fast-paced lifestyle.

What Are Spin Casino’s Payouts Like?

There is a range of Return to Player percentages across out games, but the average is 97%. This is impressive enough, and some games are even more rewarding with return rates over 99%.

My Game has Frozen, or it Isn’t Loading at All. What Can I Do?

If you’re struggling with your game loading, it is usually because of a connectivity or memory space issue. Check your Internet connection, and delete your Cookies and Temporary Internet Files. You may also need to install the latest versions of your operating system and Browser. Once you’ve done all this, exit the game, wait a few moments, and then open it again. Active rounds will have been completed automatically, with any wins credited to your player account.

Can I Play for Free as Well as Real Money?

Yes, just click on the “play for fun” button that appears when you hover your cursor over a game, or tap it with your fingertip. You’ll be able to enjoy the same action as in a real-money game, without making a deposit of any kind. The only times this is not possible is in the Jackpots category.

Why Would I Want to Play for Free?

There are several advantages to no-deposit gaming. Since you are not risking any funds, you can try out different playing and betting strategies, in games such as Blackjack and Roulette. If you’re interested in trying out a new slots release to see if you like it before you bet real money on it, this is also the perfect way to do it.

In addition, playing like this is a great way to relax, or to just keep enjoying yourself after you’ve used up your online casino budget. You can have fun with world-class entertainment, while managing your finances responsibly.

Bonuses and Promotions

Will I Receive a Welcome Bonus When I Join Spin Casino?

You certainly will. The details of the offer may change from time to time, but it will always be very generous. With the extra funds, you’ll be able to start placing large bets and winning big payouts right away.

Are There Regular Promotions Too?

We want to look after all our members, not just the players who have recently signed up. With that in mind, we offer special deals based on specific games, days of the week, or anything else we can think of.

How Does the Loyalty Club Work?

There are 6 tiers to the Loyalty Club; Blue, Silver, Gold, Platinum, Black and Privé. For every real-money game that you play you will earn Loyalty Points, and when you accumulate enough of them you will be promoted to the next level for more exclusive bonuses and other perks. The Points can also be exchanged for casino credits, so you can play for even longer.

What are Playthrough Requirements?

You will notice that these are attached to all of the bonuses that we offer. Also known as Wagering Requirements, these stipulate how many times you need to bet the amount you received in bonuses, before you can cash anything out. For example, if the Playthrough Requirements are x35, before you can withdraw €100 you need to wager €3500. The terms and conditions of any promotions you are interested are always clearly laid out and you are welcome to contact support if you have any queries.

Banking

What Payment Options are Available at Spin Casino?

We offer a diverse range of banking tools, to accommodate as many European players as possible. ClickandBuy, Direct Bank Transfer, Skrill, Skrill1-Tap, ecoPayz, Paysafecard, ecoPayz, EntroPay, Neteller, VISA and MasterCard can all be used on our site with equal ease.

How Can I be Sure My Funds are Protected?

Every transaction at Spin Casino is encrypted using cutting-edge Secure Socket Layer technology, which is considered the gold standard in security for Internet-based finance. Your banking and personal data are always protected.

What Happens When I Want to Cash Out?

Once you’ve submitted a withdrawal request, the money that you asked for will be removed from your account and placed in a pending period for 24 hours. Thereafter, the Payments team will process your request.

If you are approved, the money will be available in the same account that you used to make the deposit. Funds are cleared in 2 to 24 hours if you are using a web wallet; within 5 days in the case of a debit or credit card, and in 2 days for bank transfers.

What is a source of wealth request?

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

• bank statements
• Payslip
• Recently filed business accounts
• sale of an asset details in the completion statement
• divorce settlement and court order specifying the written settlement agreement
• inheritance money in the form of the Will statement

Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

Responsible Gambling

Can Minors Play at Spin Casino?

Definitely not. We have a strict No Under-18s policy, even for our free-play games.

Why is it so Important to Gamble Responsibly?

If you don’t manage your behaviour and the amount of time and money you spend playing, you could easily find yourself doing too much of it. Gaming is so enjoyable that it is tempting to use it as an escape from your real-world problems and to imagine how a big win could solve all your financial woes.

To ensure that your gambling behaviour stays healthy, you need to monitor it at all times, and modify it when necessary. Here at Spin Casino, we are fully committed to helping you do that in whatever way possible.

What Information Does Spin Casino Offer on Responsible Gambling?

We’ll give you advice on what to do when dealing with a loved one that is displaying problem behaviour, as well as where you can get help. The responsible gambling initiatives and support groups that we mention are considered some of the best in the world, and are always eager to offer assistance and support to anyone who needs it.

What Tools Can Help Me Gamble Responsibly?

Our range of helpful control measures includes reminder that let you know how long you have been playing, deposit limits, self-exclusion options, AutoPlay controls, and more.