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Spin Casino FAQs

Welcome to the Spin Casino FAQ page, which we’ve put in place to help you find answers to the queries most often made by players just like you.

How Do I Open an Account?

Getting started at Spin Casino is very easy, with a 3 registration process just a few minutes long getting your free account up and running.

Select Register, choose a Username, a Password, and fill in your personal details. You’ll tell us what your preferred language is, what currency you’ll use, and give us your mobile number.

Must I Download Software to Play?

No, you can simply play from within your browser.

Can I Play on Mobile?

Yes, the casino is fully compatible with mobile devices, plus you can also download the casino app via the iOS App Store or Google Play.

How Do I Log In?

Connect your PC, smartphone, or tablet to the Internet, and start the software running using Flash. Click Login, enter your account information in to the dialogue box that will appear, and let the games begin.

How Do I Unlock My Account?

You’ll need to contact a member of the Spin Casino support team to help you do this.

What If I Forget My Account Info?

Click the Forgotten Password/Username link and enter the email address registered to your account. We will then send you an email detailing how to get access to your account restored.

How do I use the Spin Casino lobby?

When you log in to your Spin Casino account, you’ll be taken to our online casino lobby, where you can claim your daily deals and browse our available offers. When you’re ready to start playing, enjoy our selection of featured casino games. Browse categories like online slotslive casino games, progressive slots and video poker to find your next favourite. See our video for more lobby features.

How Do I Get Spin Casino Credits?

You can do this a number of ways, via credit cards, debit cards, bank transfers, and eWallets. All these methods are 100% safe to use, and you’ll find them easy as well. Just navigate to the Banking page, choose the method you prefer, and follow the instructions. If you have any questions about any part of this process, don’t hesitate to ask a member of our support team for help.

There are many rules in place to keep you secure at all times, and the account number and password information you will need to enter is kept safe with 128-bit Secure Socket Layer digital encryption.

Can I Only Use My Own Credit Card?

Unfortunately, yes. You will not be able to use a credit card not in your name because of the security protocols we have in place to protect you.

What If My Credit Card Is Rejected?

Certain banks do not allow their customers to enjoy iGaming, so your credit card deposit could be rejected. We understand how frustrating this is, so we’ve ensured you have other options to choose from. Please make sure that you haven’t reached your limit, either, but if this is the case you could contact your bank in order to get these increased.

Are There Withdrawal Requirements?

If you want to withdraw winnings accrued from a Bonus, you will only be able to access them once you have met the wagering requirements outlined in the Terms & Conditions. We’ll also need to make sure it’s actually you wanting the money, so we’ll confirm your age and identity with a Know Your Customer check. If we can’t verify who you are with the KYC check you may need to submit additional documents in order to confirm that you are who you say you are.

What About Licensing and Regulation?

You can get all the information you need on our site in the About Us tab, which details our payout ratio percentage, the security we have in place for your protection, and give you an idea of the Banking methods you will be able to use according to your region and currency requirements.

How Old Do I Have to Be to Play?

At least 18-years old, the legal age required in order to gamble in your personal jurisdiction, or whichever is greater.

What are the Wagering Requirements?

We make our loyal players feel appreciated by extending bonuses, credits, and more. You will be able to use these to place real money bets and receive the resultant wins, once you’ve met the Terms & Conditions outlined in the Welcome Bonus Terms and Promotions Bonus Terms pages.

Your account balance will have both a Bonus and a Cash amount, with the former restricted until you have met all the requirements outlined in the Wagering Requirements section of the Terms & Conditions. These will outline how many bets you’ll need to make, and to what total amount, before your Bonus money is accessible. These will vary from offer to offer, and the actual outcome of the stake made has no effect on the bet-total.

When you’ve met all the wagering requirements, your Bonus amount will immediately be transferred to your Cash account. Sometimes you will be able to withdraw this money, but you’ll need to make sure of these details by reading the Terms & Conditions of each of promotion you’re taking advantage of.

What is a source of wealth request?

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

  • bank statements
  • Payslip
  • Recently filed business accounts
  • sale of an asset details in the completion statement
  • divorce settlement and court order specifying the written settlement agreement
  • inheritance money in the form of the Will statement

Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

Must I Wait for Withdrawals?

Once you have made the request to withdraw your winnings, we will move your money in to a short pending period of just 24 hours before it starts getting processed by the Payments team. When this period has elapsed we will start the process, and your money will be delivered to by the same method you used to deposit initially. If a restriction or limit is in place, however, and for some reason we are unable to use the same method, we will use your Preferred Method of Payment instead. We will also make contact via email letting you know what the status of your withdrawal is.

Once we have paid the money in to your account, it may still take a short time to clear, depending on which method has been used. eWallets take between 2 and 24 hours, a credit or debit card between 1 and 5 business days, and a bank account should have your money ready between 1 and 2 business days.

Does Spin Casino Have Promotions?

Absolutely! One of the main reason we are such a hit with players the world over is our very generous special offers, liberal Promotions, and lavish Bonuses. Our Welcome Bonus is made up of a 100% Match Bonus up to 400 on your first deposit, a 100% Match Bonus up to 300 on your second, and a 100% Match Bonus up to 300 on your third. All you’ll need to do to get hold of this amazing deal is to sign up and start depositing.

Spin Casino also has recurring promotions for all players, including offers that reward players with 3X the Loyalty points they would generally receive on selected game titles as members of the Spin Rewards Loyalty Programme, and a Game of the Week that outlines which title is able to offer a little something extra whenever you log in to play. .

A tiered loyalty programme gives you access to kinds of extra rewards as well, and you will be able to get something back for each bet you make at Spin Casino. Make sure you have a look at the Rewards page at the site and you’ll see what the various requirements for each of the levels is, and what you’ll get as you rise up the tiers thanks to your loyalty.

Are Spin Casino Games 100% Fair?

We can guarantee that every title you play at our site will have a totally fair outcome thanks to the Random Number Generators in use to ensure this. The Return to Player rates of each are also independently audited, so you can relax and have fun when you spend time at Spin Casino, safe in the knowledge that your information is secure and you have a good chance of winning whatever you play.

Why Is My Game Not Working Properly?

Spin Casino devotes itself to making sure you can always access the very best customer service as and when you need it. If you run in to any issues while playing a game at our site, or have questions that need answering, we urge you to get in touch immediately, no matter how minor you may think the issue is. We are always happy to help you, and take pride in ensuring that our representatives are able to do what they need to competently and quickly. We offer you full support via a range of portals, including via email, and if you’d like help right away you can use the live chat facility we provide. Check out the Contact Us tab and get in touch as you need to.

My Question Isn’t Listed?

If you can’t find the answer you need on this FAQ page, you can quickly and easily make contact with us by means of other portals. Check the Contact section of the site and you’ll find information on and access to our email address, the telephone number you can use to make contact, as well as a live chat option that lets you speak to a customer service representative immediately in order to get your query resolved so you can get back to playing some of the best games in the business!


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