Check our Frequently Asked Questions section and if you don’t find what you are looking for here, head on over to our Contact Us page and email, telephone, or talk to an operator via live chat. You may have the very same query as other players before you.
Is Spin Casino Licensed and Regulated?
Of course! Canadians can enjoy the games at Spin Casino safe in the knowledge that we abide by the licensing and regulation requirements of the Malta Gaming Authority and the Kahnawake Gaming Commission. Get more information at the About Us section of this site.
What is the Minimum Age for Players?
You will need to be at least 18-years old in order to play our games, the legal age required by the province in Canada where you are located, or whichever age is greater. We do not allow minors to engage in real money gambling.
What are the Wagering Requirements?
The wagering requirements for each of our bonuses, Promotions, and special offers will be fully outlined in the Terms & Conditions sections of the deals, which you are urged to read and make sure you understand before you take them up.
Your balance will reflect both a Bonus and Cash account, and before you can withdraw money from the Bonus section you will need to play certain Spin Casino games and place bets to a particular value. Remember, though, that it’s the sum total of the wagers you make that count towards the wagering requirements, not the outcome of these. So if there’s a 50X wagering requirement in place, you’ll need to stake to the value of 50X the bonus, not win that amount.
For example, if the special offer is valued at CA$10 with this wagering requirement in place, it would only be available to you after you’d bet CA$500. You should also bear in mind that particular games will contribute different amounts towards the requirement.
When you’ve met the Terms & Conditions, your money will be instantly transferred over to your Cash account.
Are There Special Offers Available?
There most certainly are, in fact, it’s one of the biggest reasons we’re such a hit with players in Canada. We’ve got an excellent Welcome Bonus in place, along with a Loyalty Programme that has been structured to reward you for all the time you spend at our site. Check out the Promotions section of this site in order to get all the information you need on what the offers provide to players and how you can take advantage of them.
Are Spin Casino Games Fair?
Because we provide software by industry leaders Microgaming, you can rest assured that the Random Number Generator software in place here make sure that all the game outcomes are totally haphazard and unpredictable. Additionally, our operations are independently audited, and we are proud bearers of the eCOGRA Seal of Approval, which tests, accredits, and upholds incredibly high standards of player protection.
What If My Game’s Not Working?
We’ve made sure that you have 24 hour access to a team of dedicated, expertly-trained, friendly professionals, and if you run in to issues of any kind we urge you to navigate to the Contact Us section of the site and allow us to help you get it sorted out. No matter how minor you may feel the issue is, don’t hesitate to call us, send us an email, or talk to an operator instantly via the live chat portal. We really are happy to help, and pride ourselves on assisting competently and quickly.
How Do I Open an Account?
It’s very easy to open your Spin Casino account, and you’ll just need to follow the steps outlined after you press the Register button onsite. You’ll need to provide us with information including some personal details about yourself, what your preferred language is, and how we can contact you if necessary. You’ll also need to choose an easy-to-remember Password and Username.
Do I Have to Download Software?
No, since we have our games formatted for Instant Play and Mobile platforms that let you enjoy all the action via the browser installed on your PC, smartphone, or tablet.
How Do I Log In?
Connect your PC, smartphone, or tablet to the internet and head to our page. Click on the Log In button, enter your Account Number and Password information and you’re in!
How Do I Unlock My Account?
Simply make contact with a Spin Casino support team member and we’ll help you regain access.
Help! I’ve Forgotten My Details!
Don’t worry about it, we’ll get you back in quickly. Click on the link that says Forgotten Username/Password and you’ll be prompted to enter the email address that you registered for your account with. Once you’ve sent that on to us we’ll let you know how to go about resetting your log in information and getting your account back under your control.
How Do I Deposit at Spin Casino?
Click on the Banking tab, and you’ll see that we’ve made a number of different deposit options available to Canadian players. Choose from credit cards, debit cards, bank transfers, and eWallets, and enjoy full support for the Canadian dollar. You don’t have to worry about the safety and security aspect of these processes either, since we have state-of-the-art data encryption in place to make sure your personal and financial information is always kept under lock and key.
If you have any questions related to withdrawals or deposits, then once again feel free to make contact with one of our representatives. They’ll be able to assist you in deciding which method will suit you best, and can walk you through the process as well.
There are multiple protocols in place that keep you secure, and 128-bit Secure Socket Layer digital encryption in use by many of the world’s largest financial institutions will keep your data safe at all times. At no point is there any possibility of your information falling in to the wrong hands. At Spin Casino player safety is our number 1 priority.
Can I Use Someone Else’s Credit Card?
Unfortunately not. The very same security protocols that keep your data safe and secure are those that will not allow you to use any credit card other than the one you own when you spend time at Spin Casino. If you’ve got a friend or family member that wants to use your account to play, we urge you to get them to open their own accounts instead, since their money will not be accepted to your account.
I Can’t Deposit With My Credit Card?
Some banks don’t let their customers use credit cards to deposit at online casinos, and this could be the reason you can’t make money available using yours. We totally understand how frustrating this can be, which is why we’ve made sure that there are many other options open to you, and you won’t be left unable to play just because your credit card doesn’t work! Check the Banking page and you’ll find a long list of alternative ways to fund your account. Also make sure that you haven’t reached your limit, and arrange to get it increased if this does turn out to be the issue. Making contact with your bank can also sometimes work, since you may need to give special instructions about how you want to use your card.
Do I Need Documentation to Withdraw?
Spin Casino has very high standards of protection in place for our players, and so have opted to take a very active role as far as fraud detection and prevention is concerned. This means that you will need to prove that you are who you say you are when you want to withdraw your winnings, as we don’t want to risk your money falling in to the wrong hands. This has become a standard iGaming industry requirement nowadays, and is in no way meant to delay the payout process.
For us to be in compliance with security protocols and eCOGRA requirements, along with both local and international banking stipulations, we’ll need to get approved ID documents from you before you can withdraw your money. The list of acceptable documents includes copies of your driver’s license or certain utility bills. Once we’ve received these and can confirm that the redemption process is not a fraud attempt, you’ll get your winnings timeously.
What is a source of wealth request?
Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.
“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
- bank statements
- Recently filed business accounts
- sale of an asset details in the completion statement
- divorce settlement and court order specifying the written settlement agreement
- inheritance money in the form of the Will statement
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.
24/7 Support at Spin Casino
If you haven’t found an answer to your question here, you can use the Contact Us section of the site to talk to one of our representatives. It’s easy to do, and we offer a range of ways for you to get your queries seen to, so email us, give us a call, or use the live chat portal, 24 hours a day.